Last
modified: February 23, 2026
INTRODUCTION
Senior
Home Care by Angels and our affiliates and subsidiaries (“Company” or “we”)
respect your privacy and are committed to protecting it by complying with this
policy.
This
policy describes:
- How we collect, use,
disclose, and protect the personal information of our customers and
website users (“you”).
- The types of information we
may collect from you or that you may provide when you visit the website www.seniorhomecarebyangels.com (our “Website”).
- Our practices for
collecting, using, maintaining, protecting, and disclosing that
information.
We will
only use your personal information in accordance with this policy unless
otherwise required by applicable law. We take step to ensure that the personal
information that we collect about you is adequate, relevant, not excessive, and
used for limited purposes.
Privacy
laws in Canada generally define “personal information” as any information about
an identifiable individual, which includes information that can be used on its
own or with other information to identify, contact, or locate a single person.
Personal information does not include business contact information, such as
your name, title, or business contact details.
We
identify and communicate the purposes for which we collect personal information
at or before the time of collection, and we will not use it for purposes other
than those identified, except with your consent or as required by law.
Important
for Canadian residents: By
submitting your personal information, you acknowledge that it may be collected,
used, processed, and stored in the United States, where privacy laws may differ
from those in Canada and where it may be accessible to U.S. government, courts,
law enforcement, and regulatory authorities under U.S. law. You may contact our
Privacy Officer for information about these practices or to withdraw consent,
subject to legal or contractual restrictions.
This
policy applies to information we collect, use, or disclose about you:
- On this Website.
- In email, text, and other
electronic messages between you and this Website.
- Through telephone calls or
other communications with our customer service or call center
representatives.
- When you interact with our
advertising and applications on third-party websites and services if those
applications or advertising include links to this policy.
- From other sources where
permitted or required by law.
The
Website may include links to third-party websites, plug-ins, services, social
networks, or applications. Clicking on those links or enabling those
connections may allow the third party to collect or share data about you. If
you follow a link to a third-party website or engage a third-party plugin,
please note that these third parties have their own privacy policies and we do
not accept any responsibility or liability for these policies. We encourage you
to read the privacy policy of every website you visit.
This
policy does not apply to information that:
- We collect offline or
through any other means, including on any other Company or third-party
website.
- You provide to or that is
collected by any third party (including our affiliates and subsidiaries)
through any application or content (including advertising) that may link
to or be accessible from the Website.
Please
read this policy carefully to understand our policies and practices regarding
your information. If you do not agree with our policies and practices, your
choice is not to use our Website. By accessing or using this Website, you
indicate that you understand, accept, and consent to the practices described in
this policy. This policy may change from time to time (see Changes to Our
Privacy Policy). Your continued use of this Website after we make changes
indicates that you accept and consent to those changes.
INFORMATION WE COLLECT ABOUT YOU
We collect and use several types of information from and about you, including:
- Personal information that we can reasonably use to directly or
indirectly identify you, such as your name, mailing address, e-mail
address, telephone number, Internet protocol (IP) address, username or
other similar identifier, billing and account information, and any other
identifier we may use to contact you.
- Non-personal information that does not directly or indirectly reveal
your identity, such as demographic or statistical information.
- Technical information, including your login information, browser
type and version, time zone setting, plug-in types, operating system and
platform, and details about how you interact with our Website.
- Non-personal details about your Website interactions,
such as clickstream data, pages viewed, time spent on the site, and
navigation patterns.
We may
also collect information about your marketing preferences and consent choices,
such as your agreement to receive communications under Canada’s Anti-Spam
Legislation (CASL).
HOW WE COLLECT INFORMATION ABOUT
YOU
We
collect information:
- Directly from you when you
provide it (e.g., filling in forms, corresponding with us by phone or
email).
- Automatically as you
navigate through our Website (via cookies, log files, and other tracking
technologies).
- From third parties or
publicly available sources where permitted or required by law.
INFORMATION WE COLLECT THROUGH
COOKIES AND OTHER TECHNOLOGIES
We use
cookies and similar technologies to improve our Website and personalize your
experience. Cookies help us enable basic functionality, analyze traffic, and
tailor advertising or content. You can manage or disable cookies through your
browser settings. More details are available in the Choices About How We Use
and Disclose Your Information section.
HOW WE USE YOUR INFORMATION
We use
the information that we collect about you or that you provide to us:
- To present our Website and
its contents to you.
- To provide you with
information, or services you request.
- To fulfill the purposes for
which you provided the information or for any other purpose disclosed at
the time of collection.
- To enforce or apply our
Terms of Use and other agreements, including for billing
and collection purposes.
- To notify you about changes
to our Website or services.
- To improve our Website,
products, services, and marketing efforts.
- To comply with legal
obligations.
- For any other purpose with
your consent.
We will
not send you commercial electronic messages unless you have provided express or
implied consent for us to do so. You may withdraw your consent at any time by
using the unsubscribe mechanism in our emails.
DISCLOSURE OF YOUR INFORMATION
We may
disclose your personal information:
- To our subsidiaries,
affiliates, and service providers supporting our business.
- To a buyer or other
successor in the event of a merger, reorganization, or sale of Company
assets.
- To comply with legal
obligations, court orders, or government requests.
- To protect the rights,
property, or safety of the Company, our users, or others.
- For any other purpose
disclosed when you provide the information or with your consent.
We may
also share aggregated or anonymized information that does not identify
individuals.
Certain
personal information submitted through this Website may be shared with the
appropriate independently owned and operated franchise location to respond to
your inquiry or request. Each franchisee is responsible for its own compliance
with privacy laws and is not controlled by the franchisor.
TRANSFERRING YOUR PERSONAL
INFORMATION
We may
transfer personal information that we collect or that you provide to service
providers and other third parties that support our business.
IMPORTANT: Your personal information may be processed,
stored, and transferred in the United States or other foreign countries, which
may have privacy laws that are different from, and may be less protective than,
those in Canada. While your personal information is in the United States, it
may be subject to lawful access by U.S. courts, law enforcement, and national
security authorities.
When
transferring personal information to service providers outside of Canada, we
ensure through contractual or other means that it receives a comparable level
of protection while in their custody or control.
BY
SUBMITTING YOUR PERSONAL INFORMATION OR USING THE WEBSITE, YOU CONSENT TO THIS
TRANSFER, STORAGE, AND PROCESSING.
CHOICES ABOUT HOW WE USE AND
DISCLOSE YOUR INFORMATION
You can:
- Manage cookies and tracking
through your browser settings.
- Opt out of promotional
communications by using the unsubscribe mechanism in our emails or by
contacting us directly.
- Manage targeted advertising
preferences through the Digital Advertising Alliance of Canada or the
Network Advertising Initiative opt-out tools.
DATA SECURITY
We use
physical, electronic, and administrative measures designed to secure your
personal information against accidental loss and unauthorized access, use,
alteration, or disclosure. However, no system is completely secure, and we
cannot guarantee the absolute security of your information during transmission.
If you
believe your personal information has been compromised, please contact our
Privacy Officer immediately.
DATA RETENTION
We retain
personal information only as long as necessary to fulfill the purposes for
which it was collected, including legal, accounting, or reporting requirements.
We may anonymize data when retention is no longer needed.
CHILDREN UNDER THE AGE OF 13
Our
Website is not intended for children under 13. We do not knowingly collect
personal information from anyone under 13. If we discover such information, we
will delete it.
ACCESSING AND CORRECTING YOUR
PERSONAL INFORMATION
You may
request access to and correction of the personal information we hold about you
by contacting us (see Contact Information below). We may require
verification of identity before fulfilling such requests and may refuse access
in certain circumstances permitted by law.
Requests
will be handled in accordance with applicable privacy legislation. You may also
request information about how your personal information has been used or
disclosed by us within the past 12 months, where required by law.
CHANGES TO OUR PRIVACY POLICY
We will
post any changes to this policy on this page and update the “Last modified”
date. If we make material changes, we will provide notice (e.g., via email or
Website notice).
CONTACT INFORMATION AND
CHALLENGING COMPLIANCE
Questions,
comments, or complaints about this policy or our privacy practices may be sent
to:
Privacy Officer
937 E Haverford Rd.
Bryn Mawr, PA 19010
compliance@seniorhomecarebyangels.com
(800) 747-9500
We have
procedures to receive and respond to complaints about our handling of personal
information and compliance with this policy and applicable privacy laws.
WITHDRAWING YOUR CONSENT
Where you
have provided consent for the collection, use, and transfer of your personal
information, you may withdraw it by contacting our Privacy Officer. Withdrawal
may affect our ability to provide certain services.
